Refund policy
Change of Mind
We do not accept returns or provide refunds for change-of-mind purchases.
This includes:
- No longer wanting the product
- Ordering the wrong product
- Ordering the wrong quantity
- Changing your mind after placing your order
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, faulty, or incorrect, please contact us at nevorahomeco@gmail.com within 7 days of delivery.
Please provide your order number and clear photos or video showing the issue. We may request additional information to assess your claim.
If your claim is approved and a return is required, we will provide you with the return instructions and return address.
Please do not return an item before contacting us and receiving return instructions, as we cannot guarantee that an unauthorised return will be accepted.
Return Shipping
If a return is required because your item is damaged, defective, faulty, or incorrect, we will cover or reimburse reasonable return shipping costs where required by applicable law or where we approve the return.
If you are required to pay the return shipping cost upfront, we will provide instructions on the approved shipping method. You may be asked to provide proof of the return shipping cost, such as a postage receipt or shipping confirmation, before reimbursement is issued.
We are not responsible for additional or unnecessary return shipping costs incurred without our prior approval.
Refunds
If your claim is approved and a refund is applicable, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider.
Where applicable, approved return shipping costs will be reimbursed separately or included as part of the approved refund.
Consumer Rights
Nothing in this policy limits or excludes any consumer rights that cannot legally be limited or excluded.
Contact Us
For questions regarding returns or refunds, please contact us at nevorahomeco@gmail.com.